Products and Services
Some of InfinityCTI's Call Center Solutions are:
With Call Me Back, if the estimated wait time (EWT) becomes extreme, your Customers will no longer have to wait on hold. They will be redirected to the Call Me Back application where they are presented with the options to either request a callback for the next available Call Center Agent, or to schedule a callback for a later time that day or the next business day.
Surveys are a great way to ensure the quality assurance of your Call Center. This survey application allows you to monitor the satisfaction of your customers and follow trends on treatments.
In a busy office or call center, simplifying even the smallest task is indispensable. With Click 'N Dial, the chore of dialing numbers is eliminated, all together saving time, thus saving money. Whether in a call center, or an office - any phone number you can highlight on your computer, you can dial. This includes internal extensions, long-distance numbers, international numbers, and vanity 800 numbers.
Additional examples of Business and Call Center Solutions:
- Directory Assistance
- Customer Self Help Systems
- Employee Time Entry Systems
- HR Benefit Enrollment Systems
- Credit Card Payment Systems
- Order Status Systems
- Network Monitoring and Notification
- Outbound Reminder Systems
Most of these applications can also be offered as a Hosted solution. Click here for more information.
Our primary expertise includes, but is not limited to the following technologies:
- Avaya IR and Voice Portal Development
- Speech Recognition and Text to Speech
- Human Factors Engineering