Products and Services
InfinityCTIs’ solutions have included:
- Voice Enabled Directory Services
- Customer Self Help Systems.
- Employee Time Entry Systems
- Pay Per View Movie Ordering Systems
- HR Benefit Enrollment Systems
- Credit Card Payment Systems
- Order Status Systems
- Network Monitoring and Notification Systems
- Web Integration Systems
- Stock Brokerage System
- Mainframe Password Reset Applications
- Customer Satisfaction Surveys
- Host based IR applications
Our primary expertise includes but is not limited to the following technologies:
- Avaya’s Contact Center Suite.
- Contact Center Express
- Interactive Response (IR) development
- Nuance’s Voice Recognition
- Scansoft’s Speech Secure
- Avaya’s Call Management System